Legal
Terms & Conditions
Last updated: 2026 · Flexlounge, Dubai Silicon Oasis
By booking a class or purchasing a pass at Flexlounge, you agree to the terms and conditions set out below. These terms apply to all clients attending any session at Flexlounge, Cedre Villas Community Center (Spinneys), Dubai Silicon Oasis.
01. Check-in & Registration
- All clients must check in at reception before every class.
- First-time visitors are required to complete a studio registration form, including a disclaimer and declaration of any relevant health conditions, before their first session.
- Any injuries, health conditions, or physical limitations must be declared to your instructor before class begins.
02. Door Policy
- Please arrive at least 5 minutes before your class start time.
- First-time visitors should arrive 10 minutes early to allow time for registration.
- Clients arriving more than 5 minutes late will not be permitted to join the class. This is for your safety and out of respect for other participants.
03. Payment
- All classes must be paid for in advance.
- Passes and packages can be purchased online through this website or in-studio.
- We accept both cash and card payments.
04. Booking
- Classes can be reserved through this website, by contacting the studio directly, or via WhatsApp.
- Bookings are subject to availability and confirmed on a first-come, first-served basis.
- The studio reserves the right to cancel, reschedule, or combine classes where there are insufficient bookings. Classes may not proceed if the minimum number of participants required for the session is not met, including where only one participant is booked. Where possible, affected clients will be notified in advance and offered an alternative class or a credit/refund in accordance with the studio's cancellation policy.
05. Cancellation Policy
- Group classes must be cancelled at least 6 hours before the class start time.
- Morning classes and private sessions require a minimum of 12 hours' notice for cancellation.
- Late cancellations may result in a class credit being deducted from your pass.
06. Refunds, Expiry & Transfers
- All passes and packages have a fixed validity period from the date of purchase.
- Refunds and extensions will only be considered in cases of medical necessity, at the studio's sole discretion, and must be supported by a valid doctor's certificate.
- Passes are strictly non-transferable — they may not be shared with or gifted to another person.
- Unused credits cannot be refunded or applied toward future purchases.
07. Pregnancy
- Clients who are pregnant must inform the studio before attending any class.
- We will advise on the most appropriate class and any modifications required to ensure your safety.
08. Mobile Phones
- Please set your mobile phone to silent mode before entering the studio.
- We ask that phone calls and loud conversations are kept outside the studio space to preserve a calm environment for all.
09. Personal Belongings
- Personal belongings should be stored in the designated area provided.
- Flexlounge is not responsible for any items that are lost, stolen, or damaged on the premises.
10. Attire & Grip Socks
- Grip socks are required for all classes — they are non-negotiable for safety reasons.
- Clients who do not have grip socks will not be permitted to enter the class.
- Grip socks are available to purchase at the studio.
- We recommend wearing comfortable, form-fitting workout clothing that allows freedom of movement.
11. Studio Etiquette
- If a class is already in session when you arrive, please enter quietly and respectfully.
- Please wipe down all equipment thoroughly after use.
- We ask that all clients treat the space, equipment, instructors, and fellow participants with care and respect.
If you have any questions regarding these terms, please contact us.